Salon Policies

Hair Salon Policies in Rancho Santa Margarita

Please review our appointment, payment, redo, health, and safety policies to help ensure the best experience for every client.

Appointment Policy

  • Appointments are recommended and can be made by phone or in person.
  • Walk-ins are welcome based on availability.
  • Please arrive 10 minutes early for your appointment.
  • Late arrivals may result in shortened service time or rescheduling.
  • Same-day appointments are available based on stylist availability.

Payment Policy

  • We accept cash, credit cards, Venmo, and Zelle payments.
  • Payment is due at the time of service.
  • Gratuity is not included in service prices.
  • Gift certificates are available.

Health & Safety

  • Please inform us of any allergies or skin sensitivities.
  • We reserve the right to refuse service if health concerns arise.
  • All tools and equipment are sanitized between clients.
  • If you're feeling unwell, please reschedule your appointment.
  • Your safety is our priority.

Liability

  • Hairtistic is not responsible for personal belongings.
  • Client allergic reactions to products are client responsibility.
  • Hair damage from previous treatments may affect results.
  • We recommend honest disclosure of hair history.
  • Professional advice should be followed for best results.

Redo Policy

  • If you are unsatisfied with your service, please contact us.
  • We offer complimentary redos within 3 days of haircut services or 7 days of color services.
  • If you visit another stylist or salon before contacting us, we are not liable for adjustments.
  • We do not offer refunds for services performed.

Photography Policy

  • We may photograph work for our portfolio and social media.
  • Client consent is always obtained before photography.
  • Clients may request not to be photographed.
  • Personal photography by clients is welcome.
  • We encourage sharing your beautiful results!

Frequently Asked Questions

Common questions about our salon services and policies.

We recommend booking 1-2 weeks in advance for regular services and 3-4 weeks for special occasions or complex color services. However, we often have same-day availability for basic services.

Come with clean, dry hair and no styling products. Bring inspiration photos and be honest about your hair history. Avoid washing your hair 24 hours before lightening services to protect your scalp.

Yes! We offer complimentary consultations for all major services. This allows us to discuss your goals, assess your hair, and create a customized plan to achieve your desired look.

Your satisfaction is our priority. Please contact us within 7 days if you have any concerns. We'll work with you to make it right, whether that's a complimentary adjustment or other solution.

Absolutely! We carry a full line of professional products that we use in the salon. Our stylists can recommend the best products for your hair type and help you maintain your style at home.

Questions About Our Policies?

We are here to help. Contact us if you need clarification on any of our policies or have special circumstances to discuss.

Contact Us